Return Policy

RETURN POLICY
Last updated December 13, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected]webtonic.io to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
Web Tonic FZCO
Attn: Returns
RMA #
Dubai Silicon Oasis, DDP, Building A2, Unit 101
Dubai, Dubai 474288  
United Arab Emirates  
Return shipping charges will be paid or reimbursed by us. 
CANCELLATION

All cancellation requests must be expressed within three (3) days of the purchase date. After that, the customer waives his right to cancellation and falls under the “Return Process” and “Refunds” sections.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
EXCEPTIONS    
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
        
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+971 52 931 8372